National reach with one phone number
Founded in Sydney in 1985, Express Glass now services every mainland state capital plus several key regional centres. Calling 13 12 18 connects asset managers to our 24-hour service desk, which follows a uniform intake process nationwide. Jobs are dispatched to local technicians who understand site-specific access protocols, heritage restrictions and security measures common to public buildings. This blend of national scale and local knowledge ensures consistent outcomes across diverse portfolios - from single-building councils to multi-campus universities.
24-hour response helps keep the doors open
Public assets operate far beyond standard business hours. Evening language classes, weekend sporting events and after-hours council meetings all rely on safe, functional spaces. When glass fails our service desk coordinates immediate make-safe works that secure openings, clear debris and protect occupants. Technicians then measure for replacement and schedule installation outside teaching periods or business hours, reducing disruption to classes and public services. This rapid response helps facility managers meet duty-of-care obligations and maintain community confidence.
One partner for every glazing element on campus or in civic centres
Government and education sites feature a wide range of glass elements: heritage windows, modern curtain walls, science-lab partitions, balustrades, skylights, automatic doors and cafeteria counters. Managing multiple trades for each component wastes resources and complicates compliance. Express Glass offers a single point of contact for the entire glazing scope. Qualified glaziers cut safety glass on site when feasible and coordinate with trusted processors for custom shapes or specialist interlayers. By handling everything from street-level shopfronts to high-level atrium panels we streamline procurement and guarantee consistent workmanship.
Contract options that protect public budgets and meet audit requirements
Predictable costs and clear service levels are vital for publicly funded organisations. Express Glass tailors service agreements that lock in fixed call-out rates, priority attendance times and scheduled inspections of high-risk areas such as sports-hall glazing or automatic sliding doors. Detailed digital reports document each work order, including time-stamped photos, glass specifications and safe-work certifications. These records support annual audits, asset registers and insurance claims, while agreed pricing helps departments forecast expenditure accurately.
Streamlined systems that reduce administrative load
School business managers and council facility staff juggle many responsibilities, so efficient communication is critical. Our cloud-based platform sends automated updates when crews are en route, on site and finished. Photos or video supplied via smartphone often allow our estimators to price straightforward repairs without a preliminary visit, shortening approval cycles and cutting travel costs. Completed reports arrive by email, ready to attach to internal ticketing systems or forward to project auditors.
Safety and compliance embedded in every task
Government and education sites have stringent safety standards, and Express Glass aligns with them. Our technicians follow an ISO-45001-aligned Safety Management System covering risk assessment, PPE, manual handling and traffic control. Crews carry current working-with-children clearances where required and comply with campus or council induction processes. Safe Work Method Statements accompany jobs when mandated, demonstrating adherence to state regulations and protecting the organisation from liability.
Sustainability and responsible disposal
Public institutions often pursue ambitious sustainability goals. Express Glass supports these aims by separating waste glass, aluminium and packaging for recycling whenever local facilities permit. Frames and hardware that can be reused are inspected and reinstated when safe to do so, reducing landfill and extending asset life. These practices help departments document progress against environmental targets and reinforce their commitment to responsible resource management.
Shared knowledge that informs decisions
Glazing requirements evolve with changes to Australian Standards and building codes. Express Glass keeps clients updated on safety-glass rules for play areas, acoustic considerations for lecture theatres and energy-efficient options that may reduce HVAC loads in civic offices. By providing practical advice we enable property teams to plan upgrades that improve occupant comfort, enhance security and lower operating costs over time.
Frequently asked questions
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How quickly can you attend a regional school or shire office?
Response time depends on distance and road conditions, however the service desk provides an estimated arrival during the initial call and keeps the site contact informed.
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Can work be scheduled during school holidays or after business hours?
Yes. Installations can be arranged outside teaching periods, examination blocks or council opening hours to minimise disruption.
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Do technicians hold working-with-children checks?
Where required, Express Glass provides technicians with current clearances and supplies copies to the site manager before attendance.
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Can you match heritage-listed window profiles?
Our team works with specialist processors to replicate existing styles, ensuring replacements meet heritage guidelines and visual requirements.
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What documentation accompanies each job?
Clients receive a summary report detailing actions taken, materials used, site photos if requested and any recommendations for follow-up maintenance.
Why government departments and education providers choose Express Glass
Ready to keep glass issues from disrupting learning and public services
Call 13 12 18 or click Book A Service to arrange responsive glass maintenance or replacement for government buildings, schools or university campuses. Express Glass will help you protect staff, students and visitors while managing budgets with confidence.