A national team with local insight
Founded in Sydney in 1985, Express Glass now services every mainland state capital and major regional hub. Our branches share uniform processes, central scheduling and a single 24/7 phone number, yet each crew knows its local building codes and centre-management protocols. This combination of national scale and regional know-how means we arrive prepared, with the right glass and hardware to finish most jobs in one visit, minimising disruption to tenants and foot traffic.
24/7 response for every storefront scenario
Retail glass does not break to a timetable, which is why our service desk answers the phone day and night on 13 12 18. When a shopfront panel shatters at closing time or a display window delaminates during weekend trade, our technicians mobilise immediately. They secure the site, clear hazards, install temporary protection and measure for replacement before leaving. If required, they return outside trading hours to install new glass, so stock can stay on the shelf and doors can open on schedule.
One contact for the entire glazing scope
Retail properties feature a mix of façade systems, automatic doors, display cabinets, balustrades and skylights. Coordinating multiple trades wastes time and adds cost. Express Glass provides a single point of contact for all glazing tasks, from cutting safety glass on site to organising high-access equipment for atrium panels. Our technicians are supported by specialist engineers and an in-house fabrication team, giving retailers confidence that even unusual shapes or obsolete products can be matched.
Contract options that protect budgets and brand standards
National chains and centre managers appreciate predictable costs. Express Glass offers service agreements tailored to retail needs, including fixed call-out rates, priority attendance and scheduled inspections of high-risk areas such as automatic door glass. Detailed reporting tracks all work orders, helping property teams monitor spend and demonstrate compliance with workplace health and safety regulations. When branding guidelines specify tint or frosting, our contracts lock in the correct finish, so replacements match every time.
Digital workflows that save precious time
Store managers often juggle rosters, deliveries and promotions. To reduce administration, we streamline documentation from first call to invoice. Photos sent by phone let our estimators quote many repairs without an initial visit, and once a job is booked, automated status updates keep stakeholders informed. Managers can focus on customers instead of chasing trades, while head office gains instant visibility over national glass maintenance.
Safety embedded in every step
Retail sites expose the public to potential hazards, so safety cannot be an afterthought. Express Glass operates an ISO-45001 aligned Safety Management System covering risk assessment, PPE, manual handling and traffic control. Technicians carry elevated-work-platform and boom lift licences, and our fleet includes glazing robots for heavyweight shopfront panels. Safe work method statements arrive before the crew, satisfying centre management and reducing downtime at site induction.
Engagement with the retail community
We regularly share insights on retail glazing trends and safety requirements at industry events and through property-manager networks. We'll explain changes to Australian Standards, discuss energy-efficient glazing for climate-controlled malls and outline best practice for after-hours make-safe procedures. This knowledge exchange keeps our team current and helps clients make informed maintenance decisions.
Proven performance in the field
A flagship fashion tenant recently suffered a late-night break in at a CBD arcade, leaving a three-metre toughened panel smashed across the concourse. Express Glass arrived within forty minutes, cleaned the site, installed a secure hoarding and measured the opening before midnight. Our fabrication team produced a custom panel the following day, and installation occurred at 6 am ahead of trade. The store opened on time, and centre management received a full incident report, including photos, within twenty-four hours.
Frequently asked questions
- How fast can you replace large shopfront glass?
Stock sizes can often be installed the same day. Custom panels usually take one to two business days, depending on size, processing and logistics.
- Can work be carried out after hours?
Yes. We plan installations around trading schedules to avoid lost sales and minimise noise impact on neighbouring tenants.
- Do you handle compliance glazing for food premises?
Express Glass supplies and installs glass that meets the safety and hygiene requirements outlined in relevant Australian Standards.
- What if my brand uses specialist frosting or digital print?
Our in-house fabrication and supplier network allow us to replicate tints, films and printed graphics, maintaining a consistent shopfront appearance.
The Express Glass difference
Retailers choose us for speed, reliability and clear communication. We carry the right insurances, provide transparent pricing and back every installation with workmanship guarantees aligned to Australian Standards. Our national footprint means a single agreement can cover every store in your network, while dedicated account managers ensure personal service.
Ready to keep glass problems from derailing sales
Call 13 12 18 or tap Book A Service to arrange a no-obligation assessment of your storefronts. Express Glass will help you maintain welcoming displays, protect staff and customers and safeguard trading hours, all with one trusted partner.