Why specialist claim assessments matter
Unverified invoices inflate loss costs and stretch claim lifecycles. Incorrect glass types or non-compliant installations may also expose insurers to future liability. A structured assessment confirms prices against industry averages, checks workmanship against Australian Standards and highlights any latent risks before settlement. The result is faster, more accurate claim resolution and greater confidence for both assessors and policyholders.
What our assessment includes
- Cost benchmarking - Line-by-line comparison of labour, materials and access charges against our industry average pricing model
- Compliance review - Verification of glass type, thickness and markings against AS 1288 plus review of frames, fixings and sealants for durability
- Site validation - Optional on-site inspection to confirm dimensions, photograph damage and identify hidden issues such as frame corrosion or safety risks
- Risk grading - Each discrepancy is rated for urgency and impact, helping claims teams prioritise rectification or negotiate adjustments
- Practical recommendations - Clear next steps, from minor price corrections to full replacement scopes, supported by fixed price offers where repairs are required
Simple end-to-end process
- Lodgement - Claims handler emails the quote, invoice or scope along with photos or plans where available
- Assessment - Express Glass analysts benchmark costs, review specifications and prepare commentary on compliance and value
- Report - Within three business days we deliver a concise PDF outlining findings, photographic evidence and recommended actions
- Follow-up - If on-site validation or rectification is approved our 24/7 service centre schedules a visit with the nearest pre-qualified glazier, keeping stakeholders informed in real time
- Closure - A final statement confirms completion of recommended works and documents compliance for the claim file
Benefits for insurers and brokers
- Reduced loss costs - Identifying over-quoting and inappropriate materials prevents unnecessary spend
- Faster lifecycle - Clear, actionable reports minimise back-and-forth and speed decision making, helping insurers meet service level targets
- Regulatory confidence - Advice references up-to-date standards and building codes so warranties remain valid
- National reach - One provider handles metro and regional files across every state and territory with consistent methodology
- Policyholder satisfaction - Accurate scopes and timely repairs restore windows quickly and reduce disruption for insured customers
Frequently asked questions
- Do you assess completed work or just quotes
Both. We compare invoices to industry benchmarks and can audit installed glass to confirm specification and workmanship before settlement.
- How are travel costs handled in regional areas
National coverage lets us dispatch the closest glazier, keeping travel charges competitive and within insurer guidelines.
- Can Express Glass carry out the repair after assessment
Yes. If repairs are approved our network installs compliant glass under fixed pricing so claims close faster with a single point of accountability.
- What file formats do you accept
We handle standard document and image files including PDF, Word, JPEG and PNG.
Why choose Express Glass
Ready for faster, fairer glass claim outcomes
Email your next glass quote or invoice to the Express Glass insurance assessment team and experience a streamlined process that protects budgets, speeds settlement and keeps policyholders happy. We are on call around the clock, nationwide, and ready to help.