National coverage with a single call
Established in Sydney in 1985, Express Glass now services every mainland state capital and several regional centres. A single 13 12 18 phone number connects insurers to our 24-hour service desk, giving claim handlers one contact point for the entire country. Incoming jobs are triaged immediately and dispatched to local technicians who understand regional building codes and access requirements, minimising delays and ensuring repairs meet Australian Standards wherever the loss occurs.
24-hour response that protects policyholders and property
Glass damage often leaves homes, shops and offices exposed to weather and theft. Our service desk operates day and night, coordinating rapid make-safe work that secures the opening, clears hazards and keeps occupants safe. After the site is stabilised technicians measure the aperture, confirm glass specifications and lodge replacement orders without delay. This process helps insurers meet urgent-repair KPIs, reduces the risk of secondary damage and limits the need for temporary accommodation.
One partner for every glazing element in a claim
Insurance losses involve more than windows. Express Glass repairs and replaces shopfronts, sliding doors, balustrades, mirrors and skylights, giving claims teams a single point of contact from first attendance to final sign-off. Qualified glaziers carry common safety-glass sizes for same-day replacement when feasible, while our in-house fabrication division arranges custom panels for unique shapes or specialist products. Handling the full scope streamlines supply chains and reduces administrative overhead for insurers.
Transparent pricing and itemised documentation
Cost control is critical for claims departments. Express Glass provides fixed call-out rates and competitive glazing prices that hold across our national footprint. Each job finishes with an itemised invoice detailing labour, materials and any ancillary equipment, supported by time-stamped site photos. This transparency helps assessors verify scope quickly and reduces claim leakage. For insurers with preferred-supplier agreements, consolidated monthly invoicing simplifies reconciliation and improves cash-flow forecasting.
Systems that reduce friction
Speedy information flow is essential when multiple parties share a claim. Our cloud-based platform emails automated status updates when crews are en route, on site and complete. Technicians capture photos on mobile devices and upload them directly to the job file, allowing adjusters to review work without waiting for separate reports. Policyholders receive clear progress texts, which reduces inbound enquiry calls and supports a positive customer experience.
Compliance and safety baked into every task
Express Glass operates an ISO-45001 aligned Safety Management System covering risk assessment, PPE, manual handling and traffic control. Technicians hold current licences for elevated work platforms and rope access, enabling safe repairs on high-rise façades and skylights. Safe Work Method Statements accompany jobs when required, satisfying insurer governance frameworks and reducing liability exposure. Waste glass is segregated for recycling wherever facilities exist, aligning with environmental, social and governance commitments many insurers now track.
Experience that supports complex events
Large-scale weather events can trigger surges in claims volumes. Express Glass has supported insurers through major hailstorms, east-coast lows and tropical cyclones, allocating extra crews, extending fabrication shifts and prioritising the most vulnerable policyholders. Our scalable response helps claims teams maintain service levels during peak periods without onboarding additional suppliers.
Knowledge sharing for better claim outcomes
We keep insurance partners informed about glazing code updates, safety-glass requirements and product innovations that can lower future loss costs. For example, our team can advise when laminated safety glass or upgraded hardware may reduce repeat breakage in high-risk locations. Sharing practical insights helps insurers demonstrate value-add to policyholders and supports risk-mitigation programmes.
Frequently asked questions
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How fast can Express Glass attend a metropolitan claim?
Response time depends on traffic and call volume, however the service desk provides an ETA during the initial call and updates the policyholder throughout.
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Can you cap costs before attending?
Standard make-safe rates and square-metre glazing prices are agreed in advance under preferred-supplier arrangements, giving claim handlers budget certainty.
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Do you supply compliance certificates?
Yes. We issue glazing compliance statements on request, confirming that materials and installation methods meet relevant Australian Standards.
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How do you handle after-hours work approvals?
If an emergency requires out-of-hours attendance, our technicians stabilise the site and await insurer authorisation before proceeding with full replacement, ensuring spend remains within policy guidelines.
Why leading insurers choose Express Glass
Ready to keep glass insurance claims moving smoothly?
Call 13 12 18 or click Book Service to keep your glass claims moving quickly. Express Glass will help you settle claims faster, keep policyholders safe and control costs with responsive nationwide support.