National reach, consistent service
Established in Sydney in 1985, Express Glass now services every mainland state capital together with several key regional centres. One 13 12 18 phone number connects clients to our 24-hour service desk, ensuring the same intake process no matter where the building is located. Jobs are dispatched to local technicians familiar with city access routes, security protocols and loading dock requirements, which helps crews arrive on time with the correct equipment.
24-hour rapid response because time is money
Commercial buildings operate well beyond standard office hours. A glass failure in a lobby or lift foyer can occur at any time, so our service desk remains open day and night. When a call comes in we organise make-safe work that secures the site and removes hazards, then measure for replacement and schedule installation at a time that minimises disruption to tenants. This around-the-clock availability supports business continuity and protects public safety.
One partner for every glazing requirement
Office towers and business parks contain many different glass elements, including façade panels, meeting-room walls, balustrades, skylights and shopfronts at street level. Express Glass offers a single point of contact for them all. Our qualified glaziers cut safety glass on site when possible and coordinate in-house fabrication for custom shapes or specialist products. By managing the entire scope we remove the need for multiple trades and simplify reporting for facilities managers.
Contract options that protect budgets and compliance
Cost certainty matters to commercial asset teams planning annual budgets. Express Glass tailors service agreements that set fixed call-out rates, priority attendance times and scheduled inspections of high-use areas such as automatic doors and lobby glazing. Each agreement outlines clear response levels and approval workflows, giving property managers confidence that emergencies will be handled promptly without unexpected charges.
Clear communication from first call to completion
Facilities staff juggle many tasks, so timely updates are essential. Our service desk confirms job details at lodgement, then advises when technicians are en route, on site and finished. After work is completed clients receive a concise report summarising actions taken, glazing type installed and any follow-up recommendations. This documentation supports risk registers, insurance claims and internal audits.
Safety first, always
Commercial sites demand strict adherence to workplace health and safety legislation. Express Glass technicians follow documented safe work procedures that cover risk assessment, material handling and site housekeeping. Crews arrive with appropriate personal protective equipment, barrier systems and cleaning tools to ensure public areas remain secure. Safe Work Method Statements are supplied when required by building management, demonstrating compliance with state regulations.
Sustainability and responsible disposal
Where possible, waste glass removed from site is separated for recycling in accordance with local council guidelines. Frames and fittings that can be reused are assessed and, when safe to do so, reinstated to reduce landfill. These practices support building sustainability policies and align with industry expectations for responsible waste management.
Knowledge that supports better decisions
Express Glass keeps clients informed about relevant glazing standards and code updates. Our team shares insights on safety-glass requirements for high-traffic areas, acoustic options for boardrooms and energy-efficient glass that can help reduce cooling loads. By providing practical information we help property managers plan future upgrades that enhance occupant comfort and building performance.
Frequently asked questions
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How fast can Express Glass attend a commercial emergency
Response time depends on location and traffic, however we aim to dispatch a crew as soon as practical after receiving a call.
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Can work be completed outside normal business hours
Yes. Installations can be scheduled at night or on weekends to minimise disruption to tenants and visitors.
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Do you replace glass in heritage-listed commercial buildings
Express Glass replaces broken glass in line with the requirements of each site. Our team can replicate existing styles or liaise with heritage consultants when needed.
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What documentation is provided after a job
Clients receive a summary report detailing work carried out, glass type, site photos if required and any recommendations for further action.
Why commercial property teams choose Express Glass
Ready to keep glass issues from disrupting your building
Call 13 12 18 or click Book A Service for a no-obligation discussion about glass maintenance for your commercial assets. Express Glass will help you maintain safe, presentable workplaces and protect business continuity with responsive nationwide support.