Over four decades of strata expertise backed by a national footprint
From its beginnings in Sydney in 1985, Express Glass has grown into a national company with local expertise in every major capital city and several key regional centres. Our qualified glaziers, specialist engineers and in-house manufacturing teams allow us to service high-rise apartments, mixed-use complexes and heritage buildings with equal confidence.
Round-the-clock response when every minute counts
Glass emergencies do not follow office hours, so neither do we. Our 24/7 365 service desk answers the phone on 13 12 18 day or night, dispatching technicians nationwide for high-risk callouts, often within the hour. The same crews handle make-safe works, full reglazes and complex façade panels, ensuring continuity from first attendance to final sign-off.
A genuine one-stop shop
Strata properties combine diverse window and door systems installed over many years. Express Glass offers a single point of contact for them all, from sliding balcony doors to fire-rated lobby glazing. Our one-stop-shop approach means we organise any additional trades, specialise in matching obsolete glass types and manage complete window or door replacements when required, simplifying contractor management for busy managers.
Contract services that fit your budget and compliance schedule
Most strata plans prefer the certainty of a service agreement. Express Glass tailors contracts to cover preventive door servicing, scheduled façade inspections, priority response times and transparent pricing. Regular reporting keeps committees informed, while our fair and reasonable cost assessments protect owners from unwelcome surprises. Everything is documented in plain language so approvals move quickly and audits remain painless.
Digital tools that save time and money
Virtual assessments let our estimators review photos or video supplied via phone or portal and issue a quote without an initial site visit. This speeds up approval cycles, reduces call-out fees and minimises disruption for residents. Once work is booked, managers receive real-time status updates, so they can keep occupants in the loop without chasing trades.
Safety and accreditation you can trust
Express Glass operates an ISO-45001 compliant Safety Management System. Every technician holds the relevant licences, harness credentials and elevated-work-platform tickets, and we maintain our own fleet of scaffolding, glazing robots and cranes for high-access jobs. Comprehensive safe-work documentation is provided before tools leave the ute, satisfying even the strictest building managers.
Deep industry engagement
We back the sector that backs us. Express Glass is a platinum sponsor of Strata Community Association NSW and our senior team members sit on SCA committees, sharing practical insights on glazing standards, energy efficiency and WHS regulations. This involvement keeps us across legislative changes and emerging best practice, so our advice is current and our work fully compliant.
Proven results
A recent One-Stop-Shop window repair in a multi-storey scheme demonstrates our full-service approach. Broken safety glass on level six threatened resident security and created a fall hazard. Our crew arrived within an hour, installed temporary protection and measured for replacement. Manufacturing and installation were completed in two days, with daily progress updates to the strata manager and committee. Resident feedback highlighted minimal disruption and clear communication throughout the process.
Frequently asked questions
- How fast can you respond to an emergency?
For high-risk incidents we usually arrive within the hour depending on location and traffic.
- Can you organise cranes or scaffolding for difficult access?
Yes. We own and operate specialist lifting and access equipment, saving you from booking additional suppliers.
- Why schedule preventive door servicing?
Worn hardware is a leading cause of glass breakage. Regular servicing reduces failures, lowers long-term costs and keeps entry points compliant.
Ready to simplify glass maintenance across your portfolio
Call our strata team on 13 12 18 or click Book Service to arrange a no-obligation review of your properties. We will show you how Express Glass can deliver safer buildings, happier residents and fewer after-hours headaches.