Why window safety audits matter
Falls from windows can cause severe injury. NSW regulations require any window that is two metres or more above ground and within 1.7 metres of an internal floor to be fitted with a child-safe device. The law also states that devices must restrict the window opening to 125 millimetres or less, resist a force of 250 newtons and be robust enough to prevent inadvertent removal. Initial installations across the state were wide ranging in quality. Regular audits are essential to confirm every device still functions, that fixings remain tight and that residents have not removed or damaged the restrictor.
Key legislation in brief
- Strata Schemes Management Act 2015
- Strata Schemes Management Regulation 2016, Part 8
- Planning NSW Window Safety Regulations
Our auditors reference these documents and the original 2013 compliance deadline when reporting on each window. If your building lies outside NSW we can still apply equivalent duty of care principles and industry best practice though local statutes may differ.
What our audit covers
- Visual assessment of every window, frame, sash and restrictor
- Measurement of opening size to confirm it does not exceed 125 millimetres
- Torque check on fixings to ensure devices withstand the required force
- Identification of non-compliant windows such as louvre or double hung sashes that cannot accept standard restrictors
- Photographic evidence of deficiencies for strata records
- Fixed price quotation for any missing or faulty devices including supply and installation
Our simple six-step process
- Book - You nominate a preferred inspection window and advise residents of access requirements
- Inspect - Uniformed Express Glass auditors visit each unit, record device status and test opening width
- Report - Within three business days you receive a digital summary listing compliant and non-compliant windows plus photographs and recommendations
- Approve - Fixed price proposals for rectification allow committees to plan budgets with confidence
- Rectify - Our team installs or replaces devices, issues work method statements and cleans the area before leaving
- Verify - A final sign off document confirms the building now meets NSW window safety regulations, ready to file with your strata records
Common issues we find
- Devices removed by residents to improve ventilation
- Incorrect placement that permits the sash to bypass the restrictor
- Low grade screws that strip out of timber reveals
- Devices that no longer lock after repainting or frame movement
- Windows missed during the original installation programme
By catching these problems early strata plans avoid fines, maintain insurance cover and most importantly keep residents safe.
Who benefits from our audits
- Strata and community title schemes
- Building managers and on-site caretakers
- Owners corporations and strata committees
- Residential landlords seeking peace of mind
- Insurance assessors needing evidence of ongoing compliance
Frequently asked questions
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How often should audits occur
NSW Fair Trading recommends periodic inspection. Most strata committees align audits with their annual fire safety checks so devices are tested every year.
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Do residents need to be home
No. With committee approval we access apartments using building keys or arrange timed visits. Our auditors respect privacy and leave the unit exactly as they found it.
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Can you repair damaged timber reveals at the same time
Yes. Our glaziers carry timber fillers, patch plates and touch-up paint so restrictors mount securely even when frames are worn.
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Will the audit disrupt common areas
Inspections are quiet and unobtrusive. Ladders and small tools move with the auditor, leaving corridors clear.
Why choose Express Glass
Ready to schedule your audit
Protect residents, avoid fines and maintain confidence in your building's safety. Contact the Express Glass window safety audit team today for a free quotation or to book your next inspection. Our specialists will guide you through every step and keep your strata plan fully compliant year after year.