National coverage backed by consistent processes
Founded in Sydney in 1985, Express Glass now services every mainland state capital together with several key regional centres. One 13 12 18 phone number connects petroleum clients to our 24-hour service desk, ensuring a uniform intake process regardless of location. Jobs are dispatched to local technicians who understand access lanes, tanker schedules and the strict safety procedures required on active forecourts. This combination of national scale and regional knowledge delivers predictable outcomes for network managers overseeing multiple sites.
24/7 response for businesses that never close
Fuel stops trade day and night, so glass failures often occur outside standard business hours. Our service desk remains open every day of the year, coordinating make-safe works that secure the area, remove hazards and protect stock. Technicians then measure for replacement and schedule installation at a time that avoids fuel deliveries and peak traffic, reducing disruption to customers and suppliers. Fast response helps maintain convenience store operations and minimises lost fuel sales.
One partner for every glazing need on site
Service stations contain a wide range of glass elements, including automatic doors, snack bar counters, washroom mirrors, balustrades and self-serve beverage displays. Coordinating different trades wastes time and increases risk. Express Glass offers a single point of contact for them all. Our qualified glaziers cut safety glass on site when practical and liaise with trusted processors for custom items such as curved windows or specialised food-grade screens. By managing the entire scope we help retailers keep procurement simple and maintain consistent quality across their network.
Service agreements that safeguard budgets and compliance
Fuel operators value predictable costs and clear service levels. Express Glass tailors maintenance agreements that lock in priority attendance times, fixed call-out rates and scheduled checks of high-risk areas such as automatic doors and refrigerated display glass. Detailed digital reports document each work order, making it easy to track expenditure, identify recurring issues and demonstrate compliance with workplace health and safety regulations. Agreed pricing and response times remove uncertainty for store managers and head office.
Digital workflows that save precious manager time
Site managers juggle rosters, fuel deliveries, food preparation and strict safety protocols. To reduce administration our cloud-based system streamlines communication from first call to final invoice. Photos or video uploaded from a smartphone often allow estimators to price straightforward repairs without an initial visit. Automated updates notify stakeholders when crews are en route, on site and finished. Completed job reports arrive by email with on-site photos and glass specifications, providing a clear audit trail for insurance and internal review.
Safety procedures built for hazardous environments
Active fuel stations present unique risks that demand strict control measures. Express Glass technicians follow documented safe work practices that cover exclusion zones, ignition-source management and spill prevention. Crews carry suitable personal protective equipment, flame-proof tools and barrier systems to separate work areas from fuel dispensers and pedestrian paths. Safe Work Method Statements and risk assessments are supplied before work commences, satisfying site controllers and ensuring compliance with state and federal regulations.
Responsible disposal and environmental care
Waste glass, aluminium frames and packaging are separated on site for approved recycling streams wherever facilities exist. Any contaminated or hazardous material discovered during works is handled in line with local regulations and disposed of through licensed channels. These practices support sustainability goals and reflect broader industry expectations for responsible waste management.
Knowledge that supports better asset decisions
Express Glass keeps petroleum clients informed about glazing standards relevant to fuel retail, including safety-glass requirements near dispensers, glare reduction for digital signage and energy-efficient options for climate-controlled convenience stores. By sharing practical insights we assist asset managers in planning future upgrades that improve site safety, customer comfort and operational efficiency.
Frequently asked questions
- How quickly can you attend a regional service station
Response time depends on distance and road conditions, however the service desk will provide an estimated arrival during the initial call and keep the manager updated throughout.
- Can work be performed without closing pumps
Where site conditions allow, technicians establish exclusion zones that permit safe operation of unaffected dispensers, reducing impact on fuel sales.
- Do you replace glass in food preparation areas
Yes. We supply and install glass that meets applicable food safety guidelines, ensuring compliance with health regulations.
- Is there an additional cost for after-hours installation
Service agreements can include night or weekend labour at a predetermined rate, giving cost certainty and avoiding unexpected premiums.
Why petroleum retailers choose Express Glass
Ready to keep glass issues from cutting into fuel and retail sales
Call 13 12 18 or tap Book A Service for a no-obligation discussion about glass replacement services for your service station network. Express Glass will help you maintain safe, welcoming sites and protect trading hours with responsive nationwide support.